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Support

Help for the Fitcheck AI app for iPhone and Android. Most questions are answered below. For anything else, email us.

Email us

Questions, problems, and feedback all go to the same address. We read every message and usually reply within a few days.

mark@blaufluss.ai

Privacy Policy

What data the app collects, what happens to your photos, who processes them, and how deletion works.

Read the Privacy Policy

Terms of Use

Subscriptions, free trials, your content, and the rules for using the app.

Read the Terms of Use

Contents

Getting started

What does Fitcheck AI do?

You photograph an outfit, choose the occasion you are dressing for, and the app returns a rating from 0 to 10 with written feedback and styling tips. The feedback is generated by an AI model. Each rating is saved to your account so you can look back at it later.

What do I need to use it?

  • An iPhone running iOS 16.4 or later, or an Android phone running Android 8.0 or later. The app is portrait only and has no tablet layout, so there is no iPad or Android tablet version.
  • An account. You can sign in with Apple, Google, or an email address.
  • An internet connection. The analysis runs on our servers, not on your phone.

How do I rate an outfit?

  1. Open the Scan tab. Take a photo with the camera (there is a self-timer and a flip button) or tap Upload to pick a photo from your library.
  2. Choose the occasion, for example Everyday, Work, Date, Wedding, Interview, or Gym. For Party you can also pick a theme, and Other lets you type your own.
  3. Tap Rate and wait for the result.

The AI can only judge what it can see. Make sure the whole outfit is in the frame and reasonably lit.

Is the rating accurate?

It is an opinion produced by an AI model, not a measurement. It can be inconsistent, and it can be wrong. Treat it as one point of view on your outfit, not as a fact. You can change how blunt the feedback is in Settings under Rating style.

Ratings and feedback

What is in a rating?

  • Score. A number from 0 to 10 with one decimal. It blends three parts, how well the pieces work together (50%), how well the outfit fits the occasion (30%), and creativity (20%).
  • Feedback. Four tabs. Whether to wear it (one point for, one against, and a verdict of Go for it, Maybe, or Rather not), the colors, what works (up to five points), and what is off (up to four points).
  • Colors. The main colors in the outfit, with a short text on how they combine and how they suit you.
  • Tips. Up to five concrete suggestions for the outfit.

Can I change the tone of the feedback?

Yes. Go to Settings, Personalization, Rating style and choose Slightly funny, Standard, Harsh, or Nice. The change applies from your next rating. Existing ratings keep their original feedback.

Can I delete a rating?

Yes. Open the rating, open its menu, and choose Delete rating. This removes the photo and the result permanently. The photo is removed from our storage within about one day. The day still counts toward your streak, because the streak only records how many ratings you completed on each day, not what they were.

Can I share a rating?

Yes. A rating can be shared as an image card, for example to Instagram Stories. To save the card to your photos, the app asks for permission to add images to your library or gallery. It never reads what is already in there.

History, progress, and streaks

Where are my past ratings?

On the Home tab. You can filter the list or open the calendar to jump to a day. The Progress tab shows your overall and average scores, a chart of your scores over 30 days, 3 months, 6 months, 1 year, or all time, the colors you wear most, your styles, and your streak.

What is My Styles?

Every rated outfit is assigned one of 14 style categories, for example Casual, Formal, Business, Streetwear, Sporty, Minimalist, or Vintage. My Styles groups your outfits by category and shows the palette, the outfits, and the average score for each.

How do streaks and freezes work?

  • Your streak counts consecutive days on which you rated at least one outfit.
  • Rating outfits on two days in a row earns a Streak Freeze. You can hold at most two.
  • A freeze is used automatically on a day you do not rate an outfit, so your streak continues. If you have no freeze left, the streak resets.

Your account

How do I sign in?

With Apple, Google, or an email address. With email, the app sends a six-digit code to your inbox. You can also set a password for email login and change it later under Settings, Profile.

How do I log out?

Settings, Profile, Log out. Your ratings and streak stay on your account and are there when you sign in again.

How do I delete my account?

  1. Open Settings and scroll to Account.
  2. Tap Delete account and read what will be removed.
  3. Type DELETE to confirm, then tap Delete forever.

Deleting your account removes every outfit photo and rating you saved, your streak, stats and history, and any Pro benefits on the account. This cannot be undone. Your personal data is deleted or anonymized within 30 days, with the exceptions listed in the Privacy Policy.

You can also ask us to delete your account by email from the address you signed up with.

Deleting your account does not cancel a subscription. Subscriptions are managed by the store you bought them from, and only that store can cancel them.

  • iPhone: Settings, tap your name, then Subscriptions.
  • Android: the Google Play app, tap your profile picture, then Payments and subscriptions, Subscriptions.

Cancel before or after deleting the account, or you will keep being billed.

Pro, trials, and billing

What is free and what is Pro?

The app is free to download. New accounts may get one free rating to try it. Beyond that, rating outfits requires Pro (also referred to as "unlimited"), an auto-renewing subscription billed through the App Store or Google Play, depending on where you installed the app. Prices and billing periods are shown in the app before you buy. If your Pro access ends, you can still view your past ratings but cannot rate new outfits.

Is there a free trial?

A free trial may be offered when you subscribe. Its length and the price after it ends are shown in the app before you start. Unless you cancel at least 24 hours before the trial ends, it converts into a paid subscription. Trials are limited to one per person.

How do I cancel?

In the app, go to Settings, Other, Manage plan. This opens your subscription in the store you bought it from. You can also cancel directly:

  • iPhone: Settings, tap your name, then Subscriptions.
  • Android: the Google Play app, tap your profile picture, then Payments and subscriptions, Subscriptions.

Uninstalling the app does not cancel a subscription.

I bought Pro but the app says I do not have it

Make sure you are signed in to the same Apple Account or Google account that made the purchase, then open the paywall and tap Restore at the bottom. If that does not help, email us with the receipt from Apple or Google and the email address of your Fitcheck AI account.

Can I get a refund?

Purchases are made through the app stores, so refunds are handled by whichever store you bought from, under its own policies.

We cannot issue refunds for store purchases ourselves.

Notifications

Push notifications are optional. Turn them on or off under Settings, Notifications. They remind you about your streak and to check a fit, and they are scheduled on your phone. If the toggle is off and cannot be turned on, notifications are blocked for the app in your phone's system settings. Tap Device notification settings to open them.

Photos and privacy

What happens to my photos?

A photo you submit is uploaded to our secure storage, hosted by Supabase in Switzerland, and sent to OpenAI through its API to produce the rating and feedback. OpenAI may use it only to provide that analysis, and your photos are not used to train its models. The photo and result stay in your account until you delete the rating or the account. The app does not use facial recognition and does not evaluate your face or body. Details are in section 4 of the Privacy Policy.

Which permissions does the app use?

  • Camera, to photograph outfits in the Scan tab.
  • Saving images, only when you save a share card to your photo library or gallery. The app does not request read access to it. Uploading a photo uses your phone's system photo picker, which hands over only the picture you choose.
  • Notifications, only if you turn reminders on.

How do I delete my data?

Delete individual ratings in the app, or delete your account under Settings, Account. Either way the photos are removed from our storage within about one day. You can also email us to exercise any of your data rights, listed in section 9 of the Privacy Policy.

Troubleshooting

The rating fails or never finishes

Check your internet connection and try again. If a rating fails, the photo is removed from our storage within about one day and no rating is saved. If it keeps failing, email us and tell us roughly when it happened.

I did not receive the sign-in code

Check your spam folder and confirm the address is spelled correctly. The code expires after a short time, so request a new one if needed. If you signed up with Apple or Google, use that button instead of the email form.

Something else is broken

Email us and include your phone model, your iOS or Android version, the app version shown at the bottom of Settings, and what you did before the problem appeared. Screenshots help.

Contact

Fitcheck AI is made by Blaufluss AI Ltda. For support, feedback, privacy requests, or anything else:

Email: mark@blaufluss.ai
Blaufluss AI Ltda., R. Otto Boehm, 152, Joinville, SC, 89201-700, Brazil
European contact address: Am Schwefelbad 9a, 38442 Wolfsburg, Germany

Legal information about the company is in the Impressum.